Interactive catalogue on the Web portal

Anyone can discover the web portal and browse the on-line interactive product catalogue. MyOcean catalogue gives access to about 215 oceanographic products describing the physical state of the ocean and its ecosystem. MyOcean catalogue contains:
-Observation products from satellite or in-situ measurements
-Analysis (hindcast and forecasts) from model output (6 European basins and the global ocean)
-Re-analysis or long time-series for climate research

This service is free and does not require any registration.

Product download (registration required)

In order to download products, a user must first register and sign a “Service Level Agreement” ( SLA ) in which the user agrees to respect the terms of the MyOcean licence. By signing a SLA, a user benefits from MyOcean full commitment to deliver adequate service level.
Products can be downloaded from the Web portal (main delivery point) through the “search” function of the on-line interactive catalogue or by using scripts.
There is no limitation in the number of products or volume of data downloaded.

Product download for regular delivery (registration required)

As from December 16th 2010, the Web portal becomes the main delivery point.
Users having regular needs (for their operational systems, for instance) will be able to use scripts through the catalogue to establish a regular delivery mode of MyOcean product(s).

Product component download (registration required)

Users might be interested in only part of a product. MyOcean service enables the user to choose the specific components he/she needs and download these components only:
-Area of interest (Longitude/Latitude)
-Oceanographic fields
-Depth
-Duration of provision

Product catalogue update

MyOcean catalogue will be updated and enriched at least every 6 months.

Service Desk – User Support

As the sole point of contact, the Service Desk centralises users’ requests, answers them directly or find the appropriate person or team to do so within a reasonable delay. The Service Desk is composed of English-speaking people ready to assist users and to answer any of their questions.

Expertise

Whatever the question (regarding a MyOcean product, an Oceanographic parameter, a Marine Environmental topic, an Ocean modelling or any ocean-related scientific issue) a European skilled team will provide answers to users within a few days. The questions are to be sent to users’ point of contact: servicedesk@myocean.eu.org

Technical support

Should a user have technical problems or access difficulties (registration, format, volume, download…),the Service Desk will support him/her and find a solution. The questions are to be sent to users’ point of contact: servicedesk@myocean.eu.org

Warning messages

In case of problem with a product (altered quality) or in case of service outage (scheduled or not), registered users are pro-actively warned by E-mail by the Service Desk. These warning messages will be relayed on MyOcean webportal (section "Products & Services"/sub-section "Products news").

Continuous improvement

From day one, MyOcean has involved Users in product definitions and specifications to match as much as possible their requirements. Users are invited and expected to give feedbacks and to propose and specify missing products and services features. MyOcean will take all these feedbacks into consideration in order to continuously improve the service and update the catalogue. Feedbacks are to be sent to: servicedesk@myocean.eu.org

Information online on Web portal

MyOcean web portal is the main interface with users and can also be used as an Information kiosk by users. They will find relevant News, Events Agenda, Illustrations, Products news (new products, Failures…), testimonies or they can simply browse the catalogue.

And more …

MyOcean commits to offer a pan-European Marine Service for Ocean Monitoring and Forecasting ready for the operational phase. The catalogue of services will therefore regularly evolve. Each service improvement will be presented on the MyOcean web portal in this very section and via a next-to-come User Newsletter.