Due to data absence in SST-BS-SST-L4-NRT-OBSERVATIONS-010-006-a, product estimation has been done with reduced accuracy in the upper layer (2.5m - 20m) for the 18th, 19th, 20th February 2012.

This affects the production of:

BLACKSEA_ANALYSIS_FORECAST_PHYS_007_001_a

BLACKSEA_ANALYSIS_FORECAST_PHYS_007_001_b

Please accept our apologies for any inconvenience caused. If you have any question about this outage, please contact MyOcean Service Desk, quoting reference INC447592.

Jason-1 is in Safe Hold Mode since February 16th at 17.20 UT.

Due to this problem on Jason-1, SLTAC Jason-1 near-real time files are unavailable (since 17/02/2012):

SEALEVEL_GLO_SLA_L3_NRT_OBSERVATIONS_008_001_a dataset-duacs-nrt-global-j1n-sla-l3 SEALEVEL_MED_SLA_L3_NRT_OBSERVATION_008_002_a dataset-duacs-nrt-medsea-j1n-sla-l3 SEALEVEL_BS_SLA_L3_NRT_OBSERVATIONS_008_003_a dataset-duacs-nrt-blacksea-j1n-sla-l3 SEALEVEL_EUR_SLA_L3_NRT_OBSERVATIONS_008_004_a dataset-duacs-nrt-europe-j1n-sla-l3 SEALEVEL_ARC_SLA_L3_NRT_OBSERVATIONS_008_005_a dataset-duacs-nrt-arctic-j1n-sla-l3

We will keep you informed when the problem is solved.

Please accept our apologies for any inconvenience caused. If you have any question about this outage, please contact MyOcean Service Desk, quoting reference INC447588.

Due to technical problems (still under investigation) on the Dissemination Server, the products listed below are unavailable since the 18th of Feb. Products are being processed as usual and will be online again as soon as possible.

The following MyOcean products are affected :  List of products affected by INC447493

Please accept our apologies for any inconvenience caused. If you have any question about this outage, please contact MyOcean Service Desk, quoting reference INC447493.

Between 15:50 UTC on 15th February 2012 and 08:18 UTC on 16th February 2012, a MyOcean server repeatedly failed. This resulted in intermittent access to the following products:

SEAICE_GLO_SEAICE_L4_NRT_OBSERVATIONS_011_001
SEAICE_ARC_SEAICE_L4_NRT_OBSERVATIONS_011_002
SEAICE_ARC_SEAICE_L4_NRT_OBSERVATIONS_011_003
SEAICE_BAL_SEAICE_L4_NRT_OBSERVATIONS_011_004
SEAICE_ARC_SEAICE_L4_NRT_OBSERVATIONS_011_005
SEAICE_GLO_SEAICE_L4_NRT_OBSERVATIONS_011_006
SEAICE_ARC_SEAICE_L4_NRT_OBSERVATIONS_011_007
SEAICE_ARC_SEAICE_L4_NRT_OBSERVATIONS_011_008
SEAICE_GLO_SEAICE_TIMESERIES_RAN_OBSERVATIONS_011_009
SEAICE_BAL_SEAICE_L4_NRT_OBSERVATIONS_011_011
SEAICE_ARC_SEAICE_L4_NRT_OBSERVATIONS_011_012
ARCTIC_ANALYSIS_FORECAST _PHYS_002_001_a
ARCTIC_ANALYSIS_FORECAST _PHYS_002_002_a
NORTHWESTSHELF_ANALYSIS_FORECAST_PHYS_004_001_c
NORTHWESTSHELF_ANALYSIS_FORECAST_BIO_004_002_c
NORTHWESTSHELF_REANALYSIS_PHYS_004_003_a
NORTHWESTSHELF_REANALYSIS_BIO_004_004_a

In order to relieve the load on the server, applications are being ported to a new server. This work has started, and is due to be completed at 15:00 UTC on 20th February 2012. During this period the above products should be available, however no new updates will be made to the product SEAICE_GLO_SEAICE_L4_NRT_OBSERVATIONS_011_006 until the work is completed.

Please accept our apologies for any inconvenience caused. If you have any question, please contact MyOcean Service Desk, quoting reference INC446974.

On 10th January 2012 there was an upgrade of the MyOcean service from V1 to V2. Included in this upgrade was an improvement to the product ARCTIC_ANALYSIS_FORECAST_PHYS_002_001_a, and the introduction of the product ARCTIC-ANALYSIS-FORECAST-BIO-002-004.

However it has been found that between 10th January 2012 and 13th February 2012, the version of ARCTIC_ANALYSIS_FORECAST_PHYS_002_001_a available through the MyOcean web portal was the V1 version, rather than the upgraded V2 version.

Furthermore, whilst ARCTIC-ANALYSIS-FORECAST-BIO-002-004 could be accessed through the MyOcean web portal, the data available were from a test data set, rather than the official product.

Both of these issues were fixed at 14:00 UTC on 13th February 2012, and the correct version of each product is now available through the MyOcean web portal. The differences between the different versions of the products were small, and so any impact on users should be minimal.

However, please accept our apologies for any inconvenience caused. If you have any question, please contact MyOcean Service Desk, quoting reference INC447253.

Due to a hardware fault, the 12th, 13th and 15th February 2012 updates of the product IBI-ANALYSIS-FORECAST-PHYS-005-001-b will be delivered with a major delay. It is hoped that the problem will be fixed within a week, and a further announcement will be made once the products are available.

Please accept our apologies for any inconvenience caused. If you have any question about this outage, please contact MyOcean Service Desk, quoting reference INC447227.

Further to INC445817 of 31st January 2012 we are continuing to experience problems with the product ARCTIC_ANALYSIS_FORECAST_PHYS_002_001_a.

Forecasts for this product for the period 15th - 24th February 2012 have failed to be produced, and so are unavailable. Investigations into the cause of the problem are ongoing, and we will provide an update once the incident has been resolved.

Please accept our apologies for any inconvenience caused. If you have any question about this outage, please contact MyOcean Service Desk, quoting reference INC445817.

Due to a scheduled maintenance, the following products will be unavailable between 07:00 - 22:00 UTC on Friday 17th February 2012:

BLACKSEA-ANALYSIS-FORECAST-PHYS-007-001-a
BLACKSEA-ANALYSIS-FORECAST-PHYS-007-001-b
BLACKSEA-REANALYSIS-PHYS-007-002
BLACKSEA-ANALYSIS-FORECAST-BIO-007-003
BLACKSEA-ANALYSIS-BIO-007-004
 

Please accept our apologies for any inconvenience caused. If you have any question about this outage, please contact MyOcean Service Desk, quoting reference MYO-282.

Due to technical problems, the latest update of the following products has been delayed. The updated products will be available during the afternoon of 13th February 2012.
The following MyOcean products are affected : Ocean Colour and SST products - INC446981 [OC-TAC, SST-TAC]

Please accept our apologies for any inconvenience caused. If you have any question about this outage, please contact MyOcean Service Desk, quoting reference INC4469813.

The Ifremer FTP server was unavailable from the evening of Friday 10th February 2012, until 08:00 UTC Monday 13th February 2012.

The following products were unavailable during the outage:

INSITU-GLO-TS-OBSERVATIONS-013-001
INSITU-GLO-UV-NRT-OBSERVATIONS-013-003

The following products may be incomplete due to the unavailability of the above products:

INSITU-EUR-TS-EUVESSEL-OBSERVATIONS-013-004
INSITU-MED-TS-OBSERVATIONS-013-005
INSITU-BAL-TS-OBSERVATIONS-013-006
INSITU-IBI-TS-OBSERVATIONS-013-007
INSITU-ARC-TS-OBSERVATIONS-013-008
INSITU-BS-TS-OBSERVATIONS-013-009
INSITU-MED-UV-NRT-OBSERVATIONS-013-010
INSITU-BAL-UV-NRT-OBSERVATIONS-013-011
INSITU-GLO-BIO-NRT-OBSERVATIONS-013-012
INSITU-EUR-BIO-EUVESSEL-NRT-OBSERVATIONS-013-013
INSITU-MED-BIO-NRT-OBSERVATIONS-013-014
INSITU-BAL-BIO-NRT-OBSERVATIONS-013-015
INSITU-BS-BIO-NRT-OBSERVATIONS-013-016
INSITU-ARC-BIO-NRT-OBSERVATIONS-013-017
INSITU-BAL-SEALEVEL-NRT-OBSERVATIONS-013-018
INSITU-IBI-SEALEVEL-NRT-OBSERVATIONS-013-019
INSITU-NWS-TS-OBSERVATIONS-013-020
INSITU-NWS-SEALEVEL-NRT-OBSERVATIONS-013-021
INSITU-NWS-UV-NRT-OBSERVATIONS-013-022

Please accept our apologies for any inconvenience caused. If you have any question about this outage, please contact MyOcean Service Desk, quoting reference INC446955.